Basic troubleshooting process for operating systems. The computer goes blank before the word document was saved. If you are unable to force quit an application, restarting your computer will close. Troubleshooting techniques troubleshooting a computer youtube. Troubleshooting and maintenance guide hewlett packard. Common problems and solutions for operating systems os problems can be attributed to hardware, application, or configuration issues, or to some combination of the three. Identify major internal and external computer components by sight. Pdf self learning computer troubleshooting expert system. Oct 01, 2015 what troubleshooting techniques should you use when troubleshooting computers. Premiersound is a trademark of compaq computer corporation.
Two computer technicians are called to troubleshoot malfunctioning computer systems. The best methodologies are simple, flexible, and work towards a goal. Basic troubleshooting techniques freedom high school systems management. By learning and implementing a logical reasoning approach, you. This simple troubleshooting technique is applicable to a wide variety of electrical, electronic, and other types of systems. If your computer does not start, begin by checking the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet. Troubleshooting plan electronics troubleshooting techniques. The methodology i use is all of those things, and is summed up with one diagram. How to troubleshoot basic computer problems to fix your computer.
When troubleshooting computer lessons like this can help. Chapter11 pc maintenance and troubleshooting strategies. Troubleshooting is the process of figuring out how to solve a computer problem. Many of these options open adobes support page in your web browser, while others access features within the program itself. Although the symptoms in each system are very similar, the histories of the two systems are not.
There is, however, a potential hazard to doing this. Hardware troubleshooting techniques introduction this chapter contains information that applies to identifying and troubleshooting hardware problems. Keep in mind that this is a select few of the thousands of questions and answers in our database. Common softest troubleshooting techniques 866 4298889 page 2 of 5 june 23, 2014 3. How to solve the 10 most common tech support problems. The microsoft troubleshooting methodology simple and. Some of them are similar to troubleshooting other hardware, but the software layer in a computer adds complexity. Other programs have a help button, usually near the topright corner of the. This menu is the gateway to information about the systems makeup and configuration, as well as the entryway to the programs advanced diagnostic te st functions. You will resolve some types of os problems more often than others. See our troubleshoot definition for a general overview of steps that should be taken while. Department of information science, jimma university, jimma. Even with the most updated software and hardware, occasionally computers can. Verify that there is at least 200500 mb of free hard drive space.
Most programs have one of two ways to access builtin help. An ebook reader can be a software application for use on a computer such as microsofts free reader application, or a booksized computer this is used solely as a reading device such as nuvomedias rocket ebook. The equipment support upon which these techniques have been developed was provided by nimh grant 5 roi mh31425 and office of naval research contract. To do so, select start and click on my computer or computer. Highlight any programs with the status not responding. Tcpip basics are emphasized together with network models and troubleshooting. Pc troubleshooting and maintenance guide 3 windows reports smaller capacity in the windows explorer tool and in the my computer window because it shows information about one partition on the hard disk drive at a time. The panel on the left displays all the disks on the computer and all the folders on the desktop. Your pc may look different from the illustrations in this guide. Summary this chapter introduced computer operating systems. Just click on a document name in this list to open it. The following four troubleshooting techniques are popular and widely used to find defects in communication equipment.
Many basic problems can be resolved easily and quickly this way. Keep in mind that this is a select few of the thousands of questions and answers in our database see our troubleshoot definition for a general overview of the steps that should be taken while troubleshooting a computer. Quick reboot guide 1 turn off your computer by selecting log off and then shut down or restart. The compaq configuration record utility is accessed via an icon in the control panel. We will concentrate on the skills that will apply to many commonly used programs. Jul 05, 2017 5 troubleshooting tips for fixing your own computer. The figure is a chart of common operating system problems and solutions. Basic troubleshooting techniques for problems with your computer. Most people have at one time or another experienced a computer problem like the situations just described, and if you havent, chances are you will at some point.
The number one thing to do when your internet goes out is try a simple reboot. Below is a listing of commonly asked computer questions and answers and basic troubleshooting steps for operating systems, software, and computer hardware. This guide contains details on options that may not be included with your pc. Basic electronic troubleshooting techniques as an industrial electrician, youll encounter many complex electrical circuits and drives that will break down as they age. For example, adobe photoshop elements has a help menu with a variety of options. Idenrfy computer hardware issuesproblems determine faulty computer hardware. The students are reintroduced to network hardware, cabling, architecture, and protocols. Sorting hardwaresoftware configuration problems one of the first steps in troubleshooting a computer problem or any other programmable system problem is to determine whether the problem is due. Basic troubleshooting strategies worksheet basic electricity.
Listing several basic computer troubleshooting steps that can be followed when your computer, its software, or its hardware has problems. Basic computer maintenance and troubleshooting techniques. Domain knowledge was acquired using semistructured interview technique, observation and document analysis. Basic computer troubleshooting linkedin slideshare. Computer troubleshooting is essential to fixing technical issues. Feb 19, 20 ebook is an electronic version of a traditional print book this can be read by using a personal computer or by using an ebook reader.
The computer troubleshooting expert system presents the technician with a list of guiding questions, when answered. The aim of this study is developing self learning expert system which is providing troubleshooting information about problems occurred in the computer system for the information and communication. Troubleshooting computer problems 7 troubleshooting computer problems this section contains a series of tables that describe possible solutions to problems that may occur when using your computer. This article has taken a look at the 10 most commonly used tools that can help in ensuring that the time that it takes to find and fix a problem is as short as. When troubleshooting a networking issue, the amount of time that it takes to find and fix a problem directly affect the wasted costs that it causes to any system relying on the network. If the problem still isnt fixed, you can try other troubleshooting techniques. This article shows the way this methodology works and how it functions as a troubleshooting framework for almost any computer problem. Computer basic skills microsoft windows pcs we use a conversational and nontechnical way to introduce the introductory skills that you will need to develop in order to become comfortable with accessing and using computer programs. Chances are, you wont be an expert in repairing these devices, but you can take some practical steps to solve problems and help get your systems operational again in a timely. Symptoms that describe the sign or warning message for the type of problem. Jan 17, 2017 pc basics guide introducing the pc 1 note. The top 10 basic network troubleshooting tools every it pro. The first partition contains the system recovery information. Then highlight the local c drive by clicking on it once.
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